Returns & Refund Policy

Last updated: April 15, 2026

At Kavoda Care, we want you to feel confident when shopping with us. If something is not right with your order, we are here to help.

Please read the policy below carefully before requesting a return, refund, exchange, or cancellation.

1. Return eligibility

You may request a return within 14 days of delivery.

To be eligible for a return, your item must:

• Be unused, unworn, and unwashed
• Be in its original condition
• Have all original tags attached
• Be returned in its original packaging where possible

We reserve the right to refuse returns that do not meet these conditions.

2. Non-returnable items

The following items are not eligible for return or refund:

• Clearance items
• Gift cards
• Personalised or custom-made items
• Final sale items
• Items that have been worn, washed, altered, or damaged after delivery
• Intimate items or any item not suitable for return for hygiene reasons e.g. underwear and menstrual products.

3. How to request a return

To start a return, please contact us at contact@kavodacare.com with the following:

• Your order number
• The item(s) you want to return
• The reason for the return
• Photos, if the item is damaged, faulty, or incorrect

Please do not send any item back without contacting us first. Return addresses may vary depending on the product and fulfillment location.

4. Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please email us within 48 hours of delivery.

Your email must include:

• Your order number
• A description of the issue
• Clear photos showing the problem

If approved, we may offer a replacement, refund, or store credit depending on the situation.

5. Sizing and fit

Please review all product details and size charts carefully before placing your order.

We do not offer refunds for sizing issues caused by selecting the wrong size. However, if the item is eligible for return under this policy, you may request a return and the customer will be responsible for the return shipping cost.

6. Return shipping costs

Customers are responsible for return shipping costs unless:

• The wrong item was sent
• The item arrived damaged
• The item arrived defective

Original shipping charges are non-refundable unless required by law.

We strongly recommend using a tracked shipping service. We are not responsible for returns lost or damaged during return transit.

7. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5 to 10 business days.

Please note:

• Your bank or payment provider may take additional time to process and post the refund
• Shipping fees paid at checkout are non-refundable unless required by law
• If the returned item is not in its original condition, the refund may be reduced or refused

8. Exchanges

We do not guarantee direct exchanges. If you would like a different size or item, please contact us first at contact@kavodacare.com.

If your return is approved, we will advise you on the next steps.

9. Order cancellations

Orders may only be cancelled within 12 hours of purchase.

After this period, your order may already be processed and sent to our fulfillment partners, so cancellation may no longer be possible.

10. Shipping delays

Some of our products are fulfilled by overseas suppliers. Because of this, delivery times may vary depending on destination, customs clearance, and courier operations.

Delays caused by customs, carriers, or international transit are not considered defects and do not automatically qualify for a refund.

11. Lost parcels

If your parcel appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping provider to investigate. If the parcel is confirmed lost, we may offer a replacement, store credit, or refund at our discretion.

We may not be able to offer compensation for incorrect shipping details entered by the customer at checkout.

12. Returned to sender parcels

If a parcel is returned to sender due to an incorrect address, failed delivery attempts, or being unclaimed, reshipping fees may apply.

Please make sure your shipping details are correct before completing your order.

13. Contact us

If you have any questions about this Returns & Refund Policy, please contact us at:

Kavoda Care
Email: contact@kavodacare.com
Website: https://kavodacare.com